Guest Reviews

See what other guests are saying

Don’t just take our word for it: find out what your fellow guests are saying about their stay at the Doubletree by Hilton San Juan.

View actual guest reviews, collected from major travel review websites, right here.

Reviews From TripAdvisor


Friendly and helpful staff

Eunice S Houston, TX 6/22/2016

Every staff member we met from valet, housekeeping to front desk were very helpful and friendly. However, Peter from front desk was exceptionally friendly and helpful. Peter went out of his way to help us choose and book great day excursions in Puerto Rico .The hotel rooms were clean and they serve free freshly baked cookies through out the day :):)

TripAdvisor traveler rating: 5 of 5 stars

Pleasure Trip

Migdalia S. St. Croix, USVI 06/2016

I recommend this experience was excellent. A warm and friendly welcome by staff...rooms are spacious and clean. I would do it all over again. The parking lot was well lighted and clean and the parking lot staff were very helpful and friendly. Overall hotel stay excellent!

TripAdvisor traveler rating: 5 of 5 stars

No complaints!!!

MegMo518 United States 05/2016

Stayed for 5 nights for our Puerto Rican getaway, and we were so pleased with our experience! Staff was excellent!! Always helpful and friendly! Room was perfect, we were in one of the garden view rooms that opened out to the pool which was great!! Great restaurants close by and grocery store conviently across the street!

TripAdvisor traveler rating: 5 of 5 stars

Fun in the Sun

Dal0nam Houston, TX 04/24/2016

Staff was helpful and friendly. Answered all my questions with a smile and extremely courteous. I plan on staying here next time around. The shuttle to and from the beach was nice and the person giving out the chairs and towels went out the way to ensure my comfort while on the beach

TripAdvisor traveler rating: 5 of 5 stars

Best experience

Lee-Ann C 2015-08-08

We went to PR for four days before our cruise as a mini vacation for my husbands 50th birthday we had a blast the staff at the double tree displayed excellent customer service...the young men that worked in the valet dept were wonderful given directions and suggestions on food and areas of PR to visit....the room was clean and very comfortable...thanks for a great time

TripAdvisor traveler rating: 5 of 5 stars

Great Choice

jory m Perth, Australia 2015-08-06

Spent a week in San Juan and after staying in a much more expensive hotel on the beachfront moved to the Doubletree.
Smart move, from the friendly staff 100% all the time to the beautiful pool and general relaxing stay, couldn't have been happier...

TripAdvisor traveler rating: 5 of 5 stars

Reviews From Yelp


“Very, very nice hotel...”

Karen J. Ridgewood, NY 6/10/2016

At check in they greet you with warm cookies..
Great pool & whirlpool
Also have a nice gym room..
On the main floor they also sell Godiva Chocolates..
Very convenient & close to the beach..
Walking distance or the hotel has valets to drive you in these nice little golf the beach they supply you with towels,beach chairs & umbrella for shade...
across from the Hotel is a Supermarket which has all the necessities you might need, they even sell hot meals at a reasonable prices...
A few blocks away is Bebo's restaurant, which people rave about! 
Also if it rains you can check out the Museum of Art two blocks away...
So when in Puerto Rico,,
Make sure you book a room...

“I don't know how you can give this hotel anything less than 5 stars”

Kia M. Nottingham, MD 3/8/2015

The staff was AMAZING during my stay. As soon as I checked in, I was greeted by the guys working outside and then by the front desk staff... Peter was very friendly and knowledgeable of the area. He recommended things we could do that night, since I was there to celebrate my bday. 
After the first night, I realized I wanted to change my room. There wasn't anything necessarily wrong with the room. Yes, the bed was comfy and the room was very clean. My issues was one of personal preference. The room I was assigned was handicap accessible and I preferred a standard room, as I didn't like the open shower concept (the bathroom floor gets soaked). I went to the front desk, spoke with Courtney and with one click of a button, she made the switch. She told me to pack my things and she would have housekeeping make the transfer. After packing up my luggage, I went back to the front desk to bother Courtney again. She gave me directions for commuting to old San Juan via bus (T5 @ .75) and looked up vegan restaurants online for me. Courtney was really cool and friendly!!!!  Also, while discussing staff, I can't forget Antonio. He is very friendly, helpful and funny.. Honestly the entire staff at this hotel is EXCEPTIONAL. I didn't get everyone's name but everyone was GREAT! 
This hotel is centrally located. Staying here, puts you in walking distance to the beach and many cool restaurants.  Almost everyday of my stay, I walked down to Avenida Ashford. There's loads of things to do in that area... FRESHMART was my favorite place to eat in that area. 
(Psst.. There is a 24hr market across the street from the hotel).

The only place I ate at on the hotel grounds was the Pizza joint. It was fair.. The concept is cool but it seems the pizza lacks flavor.. But who travels to PR for pizza.. MONFONGO MONFONGO!!! 

I don't know how you can give this hotel anything less than 5 stars.. Reading through the other reviews, people complained about the distance to the beach (2minutes by golf cart), the amount of water in the toilet (REALLY), cab fare and that pesky resort fee... None of those complaints should directly impact the hotel rating. If you do research about the hotel before booking, you will be fully aware of the distance to the beach and of the resort fee... The cab fare pretty much "is what it is". I don't think the hotel has anything to do with that and I honestly would suggest taking the bus or walking. Now as far as the amount of water in the toilet, sure there wasn't gallons of wasted water in the toilet but every time I flushed, it went down!!!

Come and stay here of you come to Condado

Adrian S. Upper Marlboro, MD 2/13/2015

Clean, modern hotel, friendly staff, 3 blocks to the beach with a shuttle if you need it, chairs and towels for hotel beachgoers, 24 hour supermarket across the street, highly rated restaurants within a block. Come and stay here of you come to Condado. $18 taxi from airport

I would definitely stay here again

Fiona R. Centreville, VA 2/10/2015

We decided to stay here after seeing decent reviews and it being a reasonable price. The hotel was clean and the staff friendly. They had a pool, gym, and business center. The Cafe Pierre bar was great for breakfast. We loved the jamon, queso, y chorizo sandwiches. We went back to the bar multiple times during our week stay. 

On top of that, they had a great location with a supermarket across the street, the beach five minutes away walking, various restaurants around the corner, a car rental place next door, and the bus stop a minute away walking. 

I would definitely stay here again, if not for the actual hotel but for there delicious cookies they give you whenever you want.