Guest Reviews

See what other guests are saying

Don’t just take our word for it: find out what your fellow guests are saying about their stay at the Doubletree by Hilton San Juan.

View actual guest reviews, collected from major travel review websites, right here.

Reviews From TripAdvisor


DoubleTree Hilton San Juan, Puerto Rico 

Trishthetraveling1 Little Rock, Arkansas  5-13-2017 

Great hotel! Friendly and very helpful staff who gladly helped us with directions for walking, public transportation, and places to eat. Our room was delightfully clean and quiet. Our stay in this hotel was delightful.

TripAdvisor traveler rating: 5 of 5 stars


anitaweatherford23 Hot Springs, Arkansas 5-11-2017 

I stayed at this hotel, the Doubletree Hilton for 3 weeks for work and I was very impressed with the management, staff, and the hotel. Everyone did everything possible to accommodate my needs and were always willing to assist me with directions or ideas. I loved my stay and will stay again in the future. Anita

TripAdvisor traveler rating: 5 of 5 stars

"Amazing hotel for couples, families and Weddings!" 

Alfredo V 5-10-2017 

I had the opportunity to photograph a wedding here. This is now a "Couture Bridal Photography" favorite. The accommodations were beautiful, staff extremely helpful and close to everything. I frequently photography weddings at La Concha, El Convento, Marriott Stellaris and Rincon Beach resort and The Hilton San Juan is a stand out. This is a hotel I look forward to visiting again with my own family!

TripAdvisor traveler rating: 5 of 5 stars

"Great place" 

demetriusu2017 San Juan, Puerto Rico  5-8-2017

The staff was great from the beginning thru the end. The rooms were very clean and well kept. Everyone was accommodating from helping with directions to places to eat and what to do in the surrounding areas. It was a great experience and we will be doing it again real soon.

TripAdvisor traveler rating: 5 of 5 stars

"I Love every second I spent is this Hotel. And the nights... I Sleep in a Cloud." 

HEIDY A 5-4-2017 

I Love every second I spent is this Hotel. And the nights... I Sleep in Clouds. The Jacuzzi and the pool area is very Comfortable. The Cookie always warm, and all the Employees are very polite and friendly. The parking is good and have Meeting Rooms. I don't do Gym, but they have a nice one.

TripAdvisor traveler rating: 5 of 5 stars

"Great night sleep..." 

Bbunde Bay Area Houston, Texas 5-2-2017 

I am a frequent Hilton traveler and this property doesn't disappoint. HHONORS floor is quiet, and the rooms are clean. Staff is super attentive and the bar/restaurant is super. I hope to take advantage of the 24hr pool and jacuzzi because work usually keeps me out late. Excellent grocery store across the street and tucked into a decent area of San Juan. This may be a regular hotel for my business travel.

TripAdvisor traveler rating: 5 of 5 stars

Reviews From Yelp


“"Doubletree saved the day!"”

Kris K Philadelphia, PA 5/5/2017

Double tree saved the day after a harrowing experience with a nearby hotel. We booked last minute bc the other place was a dump. Double tree was super friendly and welcoming. It was clean, with newer fixtures and nice amenities. The pool and hot tub were a lovely surprise.

“"It was the perfect birthday stay!"”

Kim C. Rutherford, NJ  12/10/2016 

My husband and I only had a day to stay at the Doubletree to celebrate my 40th birthday and we needed two things that would make our little one night stay extra pleasant 1) a room with a view of the pool 2) a late checkout (bc we had a late flight the next day) needless to stay NOT only did the Doubletree accommodate our requests but they they also had a beautiful birthday cake and balloon waiting for me in the room upon my arrival! I LUV THIS HOTEL ..We may have only been there for one night coming all the way from New Jersey BUT we had one heck of a memorable one night stay which made for a wonderful 40th birthday... Biobay, La Placita that night, romantic time in the hot tub around 2am.. comfortable nights sleep and a late checkout followed by brunch in Condado (walking distance restaurants near the hotel) and a 5:30 flight home ... it was PERFECT!!! Thank you Doubletree for helping to make my 40th birthday extra special!

“"A terrific hotel for the business traveler"”

Craig M. Minneapolis, MN 10/20/2016

A terrific hotel, especially for the business traveler. I found the hotel to be very clean, friendly and in a great location. Management takes pride in meeting with each guest and saying hello. I stay here every time I come to San Juan and I will continue to do so.

“"Very, very nice hotel..."”

Karen J. Ridgewood, NY 6/10/2016

At check in they greet you with warm cookies..
Great pool & whirlpool
Also have a nice gym room..
On the main floor they also sell Godiva Chocolates..
Very convenient & close to the beach..
Walking distance or the hotel has valets to drive you in these nice little golf the beach they supply you with towels,beach chairs & umbrella for shade...
across from the Hotel is a Supermarket which has all the necessities you might need, they even sell hot meals at a reasonable prices...
A few blocks away is Bebo's restaurant, which people rave about! 
Also if it rains you can check out the Museum of Art two blocks away...
So when in Puerto Rico,,
Make sure you book a room...