Guest Reviews

Don’t just take our word for it: find out what your fellow guests are saying about their stay at the Doubletree by Hilton San Juan.

View actual guest reviews, collected from major travel review websites, right here.

Reviews From Yelp


“The Pool and Jacuzzi are Open 24hrs!!!”

Gigi D. Huntington Beach, CA 11/17/2014

This hotel is amazing, staff is great! The pool and jacuzzi are open 24 hrs!!!!
I love the decor, the bar, the gym! Deffinitely coming back to stay here... Also, because it's a sister hotel to La Concha (a super swanky awesome hotel on the beach) they allow u to use their pool as a hotel guest!

“I Can't Think of Any Hotel Chain that can match this Guest Service”

Jay D. Santa Monica, CA 11/06//2014

So pleasantly impressed with this hotel. The staff is so wonderful. The room is great, and everyone who works here makes you feel like you are at home.  Be sure to see Juan in the bar.  The man pours a mean drink. Wherever we have ever stayed at a Doubletree Hotel, the people are always trained so well. We spent so much time at the Doubletree El Paso in the last year, and we were so impressed with the attentive customer care there. Now in Puerto Rico, it's just as good. I can't think of any hotel chain that can match this guest service.


“Honestly, No Complaints!!”

Chris M. Bogota, NJ 8/31/2014

Give it 5 stars for settling to three blocks away from the beach. The staff was amazing, I arrived 4am , 12 hrs earlier than check in time. There were rooms available (non beach view or pool, but hello? Can't complain) I wasn't charged.. How awesome is that. The staff was really nice, and the breakfast was actually good . The pool service for drinks was good..and there's a market accross the street, (my kid wanted popcorn for late movies) lol it worked out.

Starbucks is literally around the corner as well as other restaurants. The pool area is clean and always has people checking on you. The room service is quick. House keeping kept the room tidy every night.. Honestly, no complaints! And the little gift store downstairs was clutch because we needed last minute gifts to take home (fair prices) Thank you Double tree Hilton, we had an amazing experience!

P.s my son asked for about 11 cookies during our stay. Same two people.. He received them with a smile.. That was great, thanks! Hehe


“I would definitely stay here again.”

Diane V. Costa Mesa, CA 2013-07-08

Great hotel and in a very safe and central location in Condado.  We were walking distance from the good bars and felt safe walking around at night.  The rooms were very clean and the bathrooms were moderately spacious.  And the cookies...oh the cookies!  You can't make chocolate chip cookies any better than that.  The staff was also very kind and attentive.

We didn't go to the pool, but we did go down to the pool area.  It looked really clean and well maintained.  The lobby had a great atmosphere and I could see myself just sitting in the lobby with a glass of wine.  Ad best of Wi-Fi at a Hilton!  You can't go wrong with that!  I would definitely stay here again.

“Seriously, a gem.”

Matt V. San Francisco, CA 2013-03-30

Staff are great, upgraded room is awesome. Location is great too.  Walking distance to most things. 
refrigerator and microwave in room as well as a coffee maker.

“Everything you need.”

This place is beautiful!
It has everything you need to enjoy Condado and San Juan.

Reviews From TripAdvisor


“Oustanding Customer Service!”

Andrea Letty M. San Francisco, California, United States 2014-01-20

Hotel was amazing, service with was excellent. My husband and I really enjoyed our stay at the Doubltree in San Juan. We were given a beautiful room and experienced top quality customer service. This was a great hotel with great value for someone that doesn’t mind having a beachfront view. The property is 10 minute walk to the beach and supermarket is right across the street. Location is conveniently located to nightlife, Condado area casino district, close to highways, and easy access by vehicle to Old San Juan. The room was clean, modern, very comfortable bed and bedding, the pool was nice and most importantly excellent service and great value. I would highly recommend this hotel to anyone wanting to get great value for their money.

TripAdvisor traveler rating: 5 of 5 stars

“Great Location and Equally Great Beach Access”

rawnyd London, Canada 2015-01

The rooms are small, but efficiently designed (think Europe). The chairs & umbrellas & towels for use on Condado Beach made things really relaxing. The hotel also has a guest washer and dryer. There is a nominal cost to use the machines, but if you stop at the front desk they will give you complimentary soap & dryer sheets.

TripAdvisor traveler rating: 5 of 5 stars

“Amazing Staff”

yes2travel Atlanta, GA 2015-01

The Staff are very honest, honorable. I lost my wallet, I had cash, credit cards, important documentation, etc. The Valet found it and give it to the manager of the hotel, they called me immediately. The next they I went to the hotel to get my wallet I had everything inside.

TripAdvisor traveler rating: 5 of 5 stars

“Clean, modern, friendly staff, wonderful pool and cafe.”

Sheila A Carmel, Indiana 2014-12

My daughter and I stayed here for two nights preceding a Christmas cruise. The staff was extremely friendly and efficient from the very start. Our room was very modern and clean. I'm thinking maybe it was recently renovated because the decor, particularly in the bathroom, was very up to date. As avid HGTV viewers, we were fully impressed!

Shower was fabulous!

Again, the staff was just fantastic--helpful and friendly in all encounters.

TripAdvisor traveler rating: 5 of 5 stars


Vienne1 2012-06-30

Friendly and helpful staff, ideal location. Close to the beach and resturants Bed was small but comfy

TripAdvisor traveler rating: 5 of 5 stars


RobertaB28 Chicago, Illinois 2012-06-30

Loved this hotel. It's clean and friendly. We had a room with the murphy bed in the wall. It was excellent. You can easily put it up in the morning and have plenty of room. Unique decor too. ...

TripAdvisor traveler rating: 5 of 5 stars