Guest Reviews

Don’t just take our word for it: find out what your fellow guests are saying about their stay at the Doubletree by Hilton San Juan.

View actual guest reviews, collected from major travel review websites, right here.

Reviews From Yelp


“Great customer service”

Mike S. New Orleans, LA 2014-01-24

I stayed here only one night. This is the nicest Doubletree, I've stayed in. There are large, modern rooms, sleek restrooms and huge LCD TV's. The hotel has several restaurants and a Starbucks (huge plus). There is a large grocery across the street if you need supplies.

The service at this location is first class. The gentleman at the desk was helpfuL, professional and friendly. The Bellman were every bit as fast and helpful as those at 5 star hotels. Way to go Doubletree San Juan!!

Yelp traveler rating: 5 of 5 stars

“I would definitely stay here again.”

Diane V. Costa Mesa, CA 2013-07-08

Great hotel and in a very safe and central location in Condado.  We were walking distance from the good bars and felt safe walking around at night.  The rooms were very clean and the bathrooms were moderately spacious.  And the cookies...oh the cookies!  You can't make chocolate chip cookies any better than that.  The staff was also very kind and attentive.

We didn't go to the pool, but we did go down to the pool area.  It looked really clean and well maintained.  The lobby had a great atmosphere and I could see myself just sitting in the lobby with a glass of wine.  Ad best of Wi-Fi at a Hilton!  You can't go wrong with that!  I would definitely stay here again.

“Seriously, a gem.”

Matt V. San Francisco, CA 2013-03-30

Staff are great, upgraded room is awesome. Location is great too.  Walking distance to most things. 
refrigerator and microwave in room as well as a coffee maker.

“Everything you need.”

This place is beautiful!
It has everything you need to enjoy Condado and San Juan.

Reviews From TripAdvisor


“Oustanding Customer Service!”

Andrea Letty M. San Francisco, California, United States 2014-01-20

Hotel was amazing, service with was excellent. My husband and I really enjoyed our stay at the Doubltree in San Juan. We were given a beautiful room and experienced top quality customer service. This was a great hotel with great value for someone that doesn’t mind having a beachfront view. The property is 10 minute walk to the beach and supermarket is right across the street. Location is conveniently located to nightlife, Condado area casino district, close to highways, and easy access by vehicle to Old San Juan. The room was clean, modern, very comfortable bed and bedding, the pool was nice and most importantly excellent service and great value. I would highly recommend this hotel to anyone wanting to get great value for their money.

TripAdvisor traveler rating: 5 of 5 stars

“Loved the Hotel!”

trvbufElmhurst Rhode Island 2013-09-22

Recently stayed with my husband, sons and their families. Great location for the Condado, San Juan and Isla Verde areas. Several nice restaurants, walking distance. Compact, comfortable rooms with all expected ammenities, including tea/coffee (good quality) making facilities in the room, safe, very nice toiletries, complimetary bottled water. Delicious chocolate chip cookies upon arrival, efficient exercise room with views of the refreshing swimming pool. Very accommodating staff. Large supermarket across the street.
Enjoyed our 4 night stay. Recommended!

TripAdvisor traveler rating: 5 of 5 stars

“A hit on San Juan day”

ArturoV847 San Juan Capistrano, California 2012-07-05

Please, don't for get to book early this place is a perfect hitten San Juan close to almost every place you are going to visit in el condado, Santurce, Isla Verde, Pi~nones Loiza, and of course Old...

TripAdvisor traveler rating: 5 of 5 stars

“Great hotel and service”

Jimstravel58 Salt Lake City, Utah 2012-07-05

Although I had reserved this hotel for 3 nights and was a bit apprehensive based on mixed reviews, I stayed with the decision to stay and am glad we did. The location is not near the beach but we had...

TripAdvisor traveler rating: 5 of 5 stars

“Glad we found this on TripAdvisor!”

webgrease West Palm Beach, FL 2012-07-03

We stayed here 5 nights in June and couldn’t have been happier! As stated in other reviews, the entire staff was so friendly and made us feel like they genuinely cared. Upon check-in we were told...

TripAdvisor traveler rating: 5 of 5 stars

“Doubletree San Juan - Puerto Rico - Recommend!”

dana4444 Pittsburgh, PA 2012-07-01

This hotel was great and so was the staff! When I was looking for a hotel I wanted something affordable but with good amenities and a pool. The Doubletree was perfect for me! I stayed at this...

TripAdvisor traveler rating: 5 of 5 stars


Vienne1 2012-06-30

Friendly and helpful staff, ideal location. Close to the beach and resturants Bed was small but comfy

TripAdvisor traveler rating: 5 of 5 stars


RobertaB28 Chicago, Illinois 2012-06-30

Loved this hotel. It's clean and friendly. We had a room with the murphy bed in the wall. It was excellent. You can easily put it up in the morning and have plenty of room. Unique decor too. ...

TripAdvisor traveler rating: 5 of 5 stars