Accessibility Statement for Doubletree by Hilton San Juan

Hotel Accessibility 
Our hotel is committed to making our facilities, amenities and services accessible to guests with disabilities.  Below is a description of many of the accessible features of the hotel in its public and guest room spaces.

Accessible Public Spaces

  • Automatic entrance door 
  • Handrails in all ramps and stairs
  • Designated accessible on-site parking space
  • ADA pool chair lift
  • Accessible public areas and bathrooms
  • Service animals are welcome

Accessible Guest Room Spaces

  • Roll-in shower with grab bars and sitting chair
  • Bathroom grab bars
  • Visual and audible fire alarm
  • Visual smoke detection device
  • Accessible view hole for convenient security
  • Accessible door knobs/handles
  • Televisions with closed captioning


Website Accessibility 
Doubletree by Hilton San Juan is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Doubletree by Hilton San Juan Website contains WCAG 2.0 level AA conforming functionality. Conforming functionality means that efforts were taking during the development of the website to follow WCAG standards.

Compatibility with browsers and assistive technology
Doubletree by Hilton San Juan Website is designed to be compatible with the following assistive technologies:

  • Chrome, Firefox, and Safari browsers on JAWS, NVDA, and VoiceOver screen reader technologies

Technical specifications
Accessibility of Doubletree by Hilton San Juan Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML 
  • CSS
  • JavaScript 

Limitations and alternatives
Despite our best efforts to ensure accessibility of Doubletree by Hilton San Juan Website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations for the Website:

  • Tripadvisor
  • Instagram
  • Facebook


Feedback & Contact
We welcome your feedback on the accessibility of Doubletree by Hilton San Juan Website. Please let us know if you encounter accessibility barriers. Additionally, if you need any assistance or have any questions about the accessibility features of the hotel or require help reserving an ADA accessible, please reach out to us with the contact information below.