Press & Awards

Renowned for our boutique style and personalized service, the Doubletree by Hilton San Juan hotel has been featured in numerous news articles and travel publications while at the same time garnering several awards in recognition of our hospitality.

2020 AAA Best of the Best

AAA has recognized our hotel as “Best of Housekeeping” property for 2020. This means that our hotel’s housekeeping significantly surpassed expectations, as measured by our hotel’s inspections and guest comments. 

2008 to 2020

The hotel has been recognized by Hilton Worldwide for its Excellence in Quality and has maintained 15 consecutive Outstanding Quality Assurance Evaluations.

April 2018 10 Years of Outstanding Service

In 2018, The DoubleTree by Hilton™ San Juan Hotel celebrated its 10th anniversary. During its ten years of continuous outstanding service, the hotel has distinguished itself for its exceptional quality standards and the caring customer service that they provide to all of their guests. Throughout these past ten years, the DoubleTree by Hilton San Juan team has been recognized with various awards and recognitions, highlighting their commitment to the delivery of exceptional guest experiences. Their consistency and continuous innovation in providing the highest standards of service, has positioned them as one of the best hotels in Puerto Rico.

“As the first and only DoubleTree hotel in the Caribbean, we feel incredibly honored to be celebrating ten consecutive years of outstanding service. We thank every one of our employees for their unwavering commitment to the highest standards of service and for providing all of our guests with memorable experiences. Their effort and dedication to our hotel is the key to our success”, said the hotel’s General Manager, Yodil Cabán.

March 2018 Best of the Best

The DoubleTree by Hilton™ San Juan at Gallery Plaza won for the thirteenth consecutive time the qualifying mark of Outstanding for maintaining the highest standards of quality and consistent service, according to the prestigious hotel brand, announced Yodil Caban, general manager of the hotel.

Chris Naylor, vice president of Standard and Quality Assurance of Hilton Worldwide, said that, "by its determination to excel, the hotel has proved capable of the highest levels of hospitality and service performance. With this new validation of Green Zone Outstanding, the DoubleTree by Hilton™ San Juan becomes Best of the Best of the Hilton chain worldwide".

"We are honored that the prestigious Hilton brand gives us this distinction. Since our opening in 2008 we have been focused on consistently maintaining the highest quality standards. My thanks to our colleagues who with their commitment and dedication provide the best service to guests and customers who visit" said Caban.