San Juan Doubletree Lobby

Guest Reviews

See what other guests are saying

Don’t just take our word for it: find out what your fellow guests are saying about their stay at the Doubletree by Hilton San Juan.

View actual guest reviews, collected from major travel review websites, right here.

Reviews From TripAdvisor


Excellent service!

Cristina O Aug 12, 2018

Staff at the hotel is very respectful, attentive, and friendly. Welcome cookie is delicious. Room was very clean and the bed was very comfortable. Internet worked perfectly. I surely return to the hotel.

Wonderful Anniversary Trip!

AjiMo Aug 22, 2018

My wife and I celebrated our 30th anniversary in Puerto Rico! This was our second time staying at this great hotel. The smiling front desk staff made us feel so welcomed. We would like to especially praise Peter, Natalya and Sugeil for their awesome service and attention to detail. Peter also took great care of us during our previous stay at this hotel in 2016... he even gladly picked up the phone and booked our trip to the El Yunque rain forest! The housekeeping staff is dedicated to excellent service! We really enjoyed our stay. The hotel management should be proud of their awesome staff.

This is one of San Juan’s best Hotels

Hector P Aug 27, 2018

Great and convenient location. Elegant, comfortable, ample rooms. Excellent decoration and design. Very fancy and ample lobby. Fabulous breakfast! Super friendly staff! A must if you’re staying in San Juan.

Great location, facilities and staff

ssaint68 Sep 21, 2018

I was in San Juan on business. I enjoyed my stay at the DoubleTree by Hilton. It was close and easily accessible for my work but was also easily walkable to dozens of restaurants and bars and the beach. This is a great neighborhood to visit. The hotel has an on site restaurant, pool, hot tub, gym, spa, and they will take you to their beach club on a golf cart. Although I was here on business I can't wait to come back and stay here for pleasure.

All Around Excellence!

Alicia M Sep 24, 2018

Doubletree by Hilton San Juan at Gallery Plaza is perfectly located in San Juan. Its walking distance to the beach, Loiza district and many other locations. 5-7min ride to Old San Juan, the marina and many other historical sites. The customer service is impeccable from the Valet desk to Housekeeping. You will feel like you’re in a 5 star hotel. Its beautifully appointed. The rooms are clean and spacious and the jacuzzi is a must. I enjoyed my stay and you very likely will too. Happy Travels!

Always with a smile

georivera1 Oct 8, 2018

No matter where you go and what your needs are, the staff at DoubleTree San Juan, PR is there ready, willing and able to assist with genuine smiles. Nothing phony about the service provided. Consider me a loyal patron DTSJPR!