San Juan Doubletree Lobby

Guest Reviews

See what other guests are saying

Don’t just take our word for it: find out what your fellow guests are saying about their stay at the Doubletree by Hilton San Juan.

View actual guest reviews, collected from major travel review websites, right here.

Reviews From TripAdvisor


“Weekend Getaway!”

Sharell H May 17, 2018

I picked the perfect spot for a weekend getaway! Clean spacious rooms, great location and amenities! Very helpful and generous staff! Can’t forget about those delicious cookies! Only minutes from the beach and an on-site restaurant that was delicious!

“Excellent Hotel Choice in San Juan”

Greece2009cantwait Maryland, US May 6, 2018

The DoubleTree was an excellent choice. Great breakfast, the rooms are modern and the pool was very nice. Directly across the street was a 24-hour supermarket and we were able to get snacks and wine during our stay. It is only 2 blocks from the beach and they have their own area at the beach with shuttle service. It is about 10 minutes to the Royal Caribbean pier by taxi.

“Excellent - I would stay again”

G3617URashleym Middletown, US April 29, 2018

A free warm cookie when you check in, clean rooms, nice pool area, great breakfast selection and breakfast hours are great for those that work!!! 5:30-6 a.m. opening ... restaurant in hotel. A safe parking garage ... safe area ... and a ton of EXCELLENT restaurants really within walking distance. Private beach access and only a short walking distance to the beach. Would HIGHLY recommend this hotel! And I would stay here again in a heartbeat. Staff is friendly as well!

“One of the Best Hotels in Puerto Rico”

Brian S April 16, 2018

One of the best hotels in Puerto Rico. Incredible staff that will make you feel at home. Be sure to speak with Antonio in the bellman area. His knowledge of the island and customer service is superior to many 5-star properties. Close to beach with golf cart shuttle and 5 min away from La Placita.

“Great Place! Great People!”

Christine B April 11, 2018

I was in PR for a few days on business. The Doubletree was the perfect location for us, as we were working downtown San Juan. The staff at the hotel was so welcoming and helpful with directions and ideas for our free time. The restaurant served the BEST coffee I have ever had and the dinner menu was equally as impressive! Our room was extremely comfortable with attention to all details necessary for a comfortable stay.

“Amazing Staff”

Hiri T April 4, 2018

I felt like I came and met with my best friends. Sugil at the front desk checked us in with such a friendly demeanor. She was attentive to us whenever we passed by the dean and anything we needed at the doubletree we got promptly and with such courtesy. All the guys at the front were so helpful. The lady at the gift shop was great. And last but not least I love Peter at the front desk. He is the epitome of customer service. Always greeted us with a smile and a how are you? He recommended a couple of places that thank goodness we listened and we had a blast. First time in Puerto Rico and I can actually say that the hotel had an influence on our amazing experience. I couldn’t add a review before so I sent an email to the General Manager yet I still wanted to let everyone know to stay at DoubleTree. I wish I could give it 20 stars! thanks to all for the great experience!